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Frequently Asked Questions

What is the warranty on the roll-up tonneau covers?

5 Year Limited Warranty applies to ACCESS® ORIGINAL, ACCESS® Toolbox Edition, ACCESS® LIMITED and ACCESS® LORADO® Roll-Up Covers.Click here to see the complete warranty.

VANISH® and LITERIDER® Roll-Up Covers offers a 3 Year Limited Warranty. Click here to see the complete warranty.

  TONNOSPORT® Roll-Up Cover offer a 2 Year Limited Warranty.Click here to see the complete warranty.


How do I register my warranty?

You can register your warranty using our online registration form, by filling out and mailing in the warranty card in your Owner’s Manual or by calling us at 866-414-5422.


What do I do if I have a warranty issue or missing/damaged part?

Please click here and fill out our warranty claims form. A Customer Service Representative will get back to you shortly.


What do I do if I need a replacement part?

You can purchase replacement parts online, or call our Customer Service Department at 866-414-5422 to place an order.


Do you offer different colors of fabric?

Through years of manufacturing experience, we have found that black offers you the greatest life expectancy. It has built in UV protection which eliminates fading. Black is a versatile color that complements any truck and always matches the tires. Black is the best value for your money.


Are your tonneau covers weather proof?

Our tonneau covers have an integrated fabric seal on both the front and back. This seal forms a tight barrier between your truck and cover. Best of all, since it is part of the skin, it won’t tear away like cheap rubber seals. In addition, our premium models have an ELEMENT SEAL™ Gasket that gives you a dual seal at the front where most leakage can occur. For additional protection, locate and seal miscellaneous factory holes, crevices and stake pockets that are on box.


Do the Roll-Up Covers work with 5th Wheels?

Yes, simply roll the cover to the front of your truck box and secure it with the straps.


How long will the cover material last?

The life expectancy of the cover is determined by how well you take care of it. All of our roll-up tonneau covers use the same heavy-duty, double coated and UV protected vinyl. The fabric will not stretch in heat and is proven flexible to -40 degrees. The attractive low embossed texture resists dust and dirt. A mild liquid soap and water is best for cleaning. To shine and increase the longevity of your cover an occasional application of a non-oil, non-silicone product such as ACCESS® Cover Care® Tonneau Cleaner is all that is needed.


What size toolbox will the Access® Toolbox Edition work with?

This cover will fit most 19”-21” over-the-rail style toolboxes and comes with all the features of the ACCESS® Roll-Up Cover. Each kit includes a header bar to seal up against the tool box.


Where is the serial number located on my roll-up cover?

The serial number is located under the rear back bar on the passenger side of the cover. It is an eight digit number starting with 0 or a letter.


Do the tonneau covers transfer from one model of truck to another?

All of our tonneau covers are made model specific to tight tolerances. This ensures the best fit possible and therefore is not transferable to trucks with different box sizes.


Will my gas mileage increase with a cover?

With the cover in the closed position, your pickups aerodynamics are improved, which results in increased mileage. According to some studies, gas mileage can increase as much as 10%. Use our gas savings calculator to calculate how much you will save.


Will the tonneau covers work with other bed accessories?

Our tonneau covers are compatible with bed rails, bed caps, tailgate protectors as well as most drop-in, under-the-rail and spray-on liners.


Will the tonneau covers work with bed extenders?

Because the cover rails mount on the inside of the box, the bed extender must have at least 3 inches of clearance on each side of the bed when rotated to clear the rails. Or it must be able to detach from the truck, be manually rotated and re-attached. We also have bed extender spacer kits available for late model Nissan Titan and Frontier trucks.


Will the ACCESS® Roll-Up Covers stretch or bend under heavy snow?

Our roll-up tonneau covers have been tested under all weather conditions and can endure even heavy mountain region snowfalls.


Will my tailgate open with a cover?

Yes, our tonneau covers allow for normal tailgate operation when the cover is both open and closed.


 

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